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These terms and conditions apply to any purchase you make via this website, www.dragonwinch.co.uk (the “Website”).

1. Introduction
1.1 By placing an order, you confirm that you have read these terms and conditions and agree to adhere to them in their entirety. If you do not agree to these terms and conditions, you should not place any orders on our website. We may update or vary our terms and conditions from time to time, so please check this page for the latest version whenever you visit dragonwinch.co.uk. We can also update and vary the terms and conditions by notice on other pages of this website.
1.2 You will be able to access most areas of dragonwinch.co.uk without registering your details with us. Other areas are only open to you if you register. We will store and process your personal data in accordance with our Privacy Policy.
1.3 Your use of the Website is also governed by our Terms & Conditions.

2. Trading details
2.1 Whenever you buy a product through this Website, you will be contracting with Dragon Winch UK.
2.2 Registered office: Grainger's Porcelain Works, Unit 9a St. Martin's Quarter, Silver Street, Worcester, WR1 2DA. Registered Number: 11136075
Email address: [email protected].

3. Ordering from us
3.1. Product description - We use reasonable endeavours to make sure that every product on the website is shown accurately and that prices are correct. However, occasionally there may be small variations. Although we make reasonable efforts to update the information on the website, we make no representations, warranties or guarantees, whether express or implied, that the content on the website is accurate, complete or up-to-date disclaims all representations and warranties that the content or information on this website is accurate, complete, up-to-date or does not infringe the rights of any third party.
3.2. Placing your order - You may only purchase products from our site if you are at least 18 years old.
When you place an order with us (by choosing an item and completing our online checkout process), we will send you an acknowledgement by email. This will detail the products you have ordered. Please note that your completion of the online checkout process does not constitute our acceptance of your order. You may only use the payment methods specified on the Website. Payment for the products and all applicable delivery charges must be made in advance.
3.2.1 From time to time, we may not be able to accept an order for the following reasons:
3.2.1.1 Where we cannot obtain authorisation for your payment
3.2.1.2 If there has been a pricing or product description error
3.2.1.3 If you do not meet any eligibility criteria set out in our Terms & Conditions, or elsewhere on the website
3.2.2 When shopping in euros your transaction will be converted to GBP only when you complete the transaction at the exchange rate of the day.
3.2.3 We use Worldpay (www.worldpay.co.uk) to process all transactions via their secure servers. All personal information submitted is done so securely with SSL (secure socket layer) 128bit encryption.
3.2.4 Your browser will display the padlock symbol or equivalent during the whole checkout process indicating that any information transferred is encrypted.

4.Your consumer right of return and refund
4.1 For details about returning a product and refunds, please consult our Returns & Refunds page.

5. Delivery
5.1 For details about delivery and postage, please consult our Postage & Packaging page.

6. Warranties